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Silver Support Incident

Our Price: $300.00

Product Code: SUPPORT05

Description

Ability to phone and email Binary Tree support
Up to 2 named contacts from your organization who can contact support
Immediate acknowledgment of issue
Email Response Time: Between 2 hours and 1 business day maximum
Phone Response Time: Between 4 hours and 1 business day maximum
Calls made prior to 1PM EST that are not immediately answered will be returned on the same day.
Calls after 1PM EST that are not immediately answered will be returned by the following business day.
Ability to troubleshoot with Binary Tree support over a screen sharing application
Delivery of bug fixes, patches and workarounds
New software release upgrades (Assuming software license and software maintenance agreement is current)

Cost: $300/incident
Incidents: 15
Term: 1 Year

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